Here at MLM LABEL, we want to ensure that all of our customers are 100% happy with their purchases. We understand that some things don’t always work out, so we want to make it as easy as possible for you to return something back to us.
We ask kindly that you choose carefully the item that you wish to buy before placing an order.
We accept returns within 7 days of delivery and for us to accept the return, we please ask that the item also:
- Is in its original, unworn condition with all tags attached
- Is free from stains and odours of any kind It has not been worn, washed or altered
- It is in a saleable condition
- Has been purchased at full price with no discount or promotion applied
Due to hygienic reasons we are unable to accept returns on intimates and swimwear.
When your item has been approved for a return, you can opt for an exchange, credit note or refund (on full priced items only). Exchanges can only be issued if the size and colour of the item you desire is in stock. We can only hold this item for 7 days before putting it back to stock. We can only allow one exchange per order, so we are unable to authorise a return on an exchanged item.
AFTERPAY AND ZIP PAY RETURNS
As at 20th February 2019, MLM Label does not offer refunds on purchases made through AfterPay or Zip Money. If an item is returned that has been purchased through AfterPay or Zip Money, you will be eligible for a store credit or exchange to the same value as the purchased item. Credit notes are valid for 6 months from the date of your return being received by MLM Label. If an item is returned with no RA or return details, a credit note will be automatically created. To be eligible for any such credit note/exchange, you must return the item within our policy time-frame. All approved credit notes and exchanges are subject to MLM Labels Returns Policy.
Please note, your personal agreement with AfterPay or Zip Money will still stand and you will continue to pay any scheduled repayments. For any repayment queries, please contact AfterPay or Zip Money directly.