All orders are shipped out promptly by our team at MLM HQ. Once your item has been picked, checked over and steamed, it is packed in one of our compostable satchels and sent with a local courier service or express post.
Australia 1-3 business days
International 2-4 business days
Please note during peak sale times there may be slight delays
We accept returns on full priced items in unworn, original condition with tags attached within 7 days of delivery. Once the return has been approved you can opt for an exchange, credit note or refund (excluding on purchases made with AfterPay, Laybuy or Zip Pay).
If an item is returned that has been purchased through AfterPay, Laybuy or Zip Money, you will be eligible for a store credit or exchange only to the same value as the purchased item. Credit notes are valid for 6 months from the date of your return being received by MLM Label and can only be redeemed once, and are not eligible for any further returns.
We accept returns within 7 days of delivery for a credit note only. We do not offer a refund or exchange on international orders. We can only allow one credit note per order, so we are unable to authorise a return on an item purchased on sale or with a credit note.
STRICTLY NO RETURNS ON FINAL SALE OR SAMPLE SALE ITEMS
Please be careful when trying on all garments and remove all jewellery and make up to avoid damaging the garment. All items are checked before sending and will be deemed ineligible for return if they are returned with any snags and stains.
Please see our Customer Care page for detailed information.