All orders are shipped out promptly by our team at MLM HQ. Once your item has been picked, checked over and steamed, it is packed in one of our compostable satchels and sent with a local courier service or express post.

Delivery Times
Australia 1-3 business days (Delays could incurr due to COVID-19)
International 2-4 business days (Delays could incurr due to COVID-19)

Please note during peak sale times there may be slight delays

RETURNS

Please be careful when trying on all garments and remove all jewellery and make up to avoid damaging the garment. All items are checked before sending and will be deemed ineligible for return if they are returned with any snags and stains.

Please note we do not accept returns on made to order styles including Bridal - read full Bridal Order T&Cs here.

STRICTLY NO RETURNS ON FINAL SALE OR SAMPLE SALE ITEMS

Australian Returns
We accept returns on full priced items in unworn, original condition with tags attached within 7 days of delivery.

Please email info@mlmlabel.com to lodge a return request and we will email you with an RA# as well as the return instructions.

Once the return has been approved you can opt for an exchange, credit note or refund (excluding on purchases made with third party payment providers including AfterPay, Laybuy, Zip Pay).

If an item is returned that has been purchased through AfterPay, Laybuy or Zip Money, you will be eligible for a store credit or exchange only to the same value as the purchased item. Credit notes are valid for 6 months from the date of your return being received by MLM Label and can only be redeemed once, and are not eligible for any further returns.

International Returns
We accept returns within 7 days of delivery for a credit note only. We do not offer a refund or exchange on international orders. We can only allow one credit note per order, so we are unable to authorise a return on an item purchased on sale or with a credit note.

Please email info@mlmlabel.com to lodge a return request and we will email you with an RA# as well as the return instructions.

Please see our Customer Care page for detailed information.

All of our materials have been carefully selected to be the best quality, fit and feel. We value the importance of fabrics from the earth, they are better for our planet and for your skin, but this does mean they are delicate and need to be handled with care.

Silk
Dry clean only
Cool iron with protective cloth

Cotton / Linen / Rayon / Viscose
Cool hand wash with similar colours
Preferably dry clean
Flat dry in shade, cool iron
Do not tumble dry or bleach 

Read more about the background and properties of the fabrics we use here.