All orders are shipped out promptly by our team at MLM HQ. Once your item has been picked, checked over and steamed, it is packed in one of our compostable satchels and sent with a local courier service or express post.

Enjoy free shipping on Australian orders over $150 AUD and International orders over $250 AUD*

Delivery Times
Australia 1-3 business days (Delays could incur due to COVID-19)
International 2-4 business days (Delays could incur due to COVID-19)

Please note during peak sale times there may be shipping delays. Online Sample Sale orders may take up to 7 business days to be delivered within Australia.

RETURNS

Lodge a return via the Returns Portal here.

Please be careful when trying on all garments and remove all jewellery and make up to avoid damaging the garment. All items are checked before sending and will be deemed ineligible for return if they are returned with any snags and stains.

• Full priced items purchased via Credit Card, Paypal or Klarna eligible for a credit or full refund.
• Full priced items purchased using 3rd party credit provider via Afterpay, Zippay, Layby, Alipay are only eligible for an exchange or credit. (This is due to the inflated costs we incur for offering these services on our website)
• Final Sale, Archive Sample Sale or Flash Promotion purchases - Items purchased during a promotional sale are final sale and cannot be returned. (This does not apply to our welcome offer which you are eligible to return)
• Bridal or Make to Order - We do not accept returns, refunds, exchanges or credits for any custom made garment. read full Bridal Order T&Cs here.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. MLM Label takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by MLM Label.

If your item is returned stained or it smells of strong body odour or perfume, MLM has the right to return the item to customer at their expense or charge a $30 dry cleaning fee. Please be respectful as our Occupational Health and Safety standards are strictly in line with World Health and Australian Government guidelines.

Australian Returns
We accept returns on full priced items in unworn, original condition with tags attached within 7 days of delivery.

Lodge a return via the Returns Portal here.

If an item is returned that has been purchased through a 3rd party provider you will be eligible for a store credit or exchange only to the same value as the purchased item. Credit notes are valid for 6 months from the date of your return being received by MLM Label and can only be redeemed once, and are not eligible for any further returns.

Please allow 4-7 days for exchanges, credits and refunds to be processed from receiving the item back to our HQ

International Returns
We accept returns within 7 days of delivery for a credit note only. We do not offer a refund or exchange on international orders. We can only allow one credit note per order, so we are unable to authorise a return on an item purchased on sale or with a credit note.

Please email info@mlmlabel.com to lodge a return request and we will email you with an RA# as well as the return instructions.

Please see our Customer Care page for detailed information.

All of our materials have been carefully selected to be the best quality, fit and feel. We value the importance of fabrics from the earth, they are better for our planet and for your skin, but this does mean they are delicate and need to be handled with care.

Silk
Dry clean only
Cool iron with protective cloth

Cotton / Linen / Rayon / Viscose
Cool hand wash with similar colours
Preferably dry clean
Flat dry in shade, cool iron
Do not tumble dry or bleach 

Read more about the background and properties of the fabrics we use here.