Please be careful when trying on all garments and remove all jewellery and make up to avoid damaging the garment. All items are checked before sending and will be deemed ineligible for return if they are returned with any snags and stains.
Your return request must be lodged within 7 days of receiving your item by emailing email@example.com.
- Full priced items purchased via Credit Card, Paypal or Klarna eligible for a credit note, exchange or full refund.
- Full priced items purchased using 3rd party credit provider via Afterpay, Zippay, Layby, Alipay are only eligible for an exchange or credit note. (This is due to the inflated costs we incur for offering these services on our website)
- Pre Order - Eligible for return of an exchange, store credit note or full refund - if within our full priced item terms (promotional sale or 3rd party payment providers are not valid for refund).
- Final Sale, or Flash Promotion purchases - Items purchased during a promotional sale can only be returned for a store credit.
- Archive Sample Sales - We do not accept returns on items purchased during a SAMPLE and ARCHIVE. These are sold at less than cost.
- Bridal or Make to Order - We do not accept returns, refunds, exchanges or credits for any custom made garment. read full Bridal Order T&Cs here.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. MLM Label takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by MLM Label.
If your item is returned stained or it smells of strong body odour or perfume, MLM has the right to return the item to customer at their expense or charge a $30 dry cleaning fee. Please be respectful as our Occupational Health and Safety standards are strictly in line with World Health and Australian Government guidelines.
Please note if you change your mind from an exchange, we don’t accept exchanges for a refund.
Please allow upto 5 days for exchanges, credits and refunds to be processed from receiving the item back to our HQ.
We accept returns within 7 days of delivery for a credit note only. We do not offer a refund or exchange on international orders. We can only allow one credit note per order, so we are unable to authorise a return on an item purchased on sale or with a credit note.
Please email firstname.lastname@example.org to lodge a return request and we will email you with an RA# as well as the return instructions.
Please see our Customer Care page for detailed information.
SALES & PROMOTIONS
All items bought under any sale or promotion including Flash Sales (anything reduced more than 10%), Black Friday and Boxing Day Sales can only be returned for a store credit - strictly no refunds.
All SAMPLE & ARCHIVE sale purchases are final and not eligible for any returns, this includes store credit, exchange or refund.
Shipping is passed directly to shipping carriers so Shipping is Non-refundable.
Please choose carefully and do not hesitate to contact us if you have any questions regarding sizing.
Our Silk and Bridal Edit is exclusive from any promotion and flash sale.