Thank you for choosing MLM Bridal to be a part of your special day!
Our Bridal Gowns are carefully made to order just for you, so please choose carefully as we do not offer returns on our Bridal Range.
Our team is here to help you every step of the way with any questions you may have regarding sizing, adjustments and delivery times. Please read the below for some general information.
Bridal Appointments & Showroom Fee
If you wish to try on our range, please email firstname.lastname@example.org with your enquiry and our customer care team can assist.
We also kindly ask for a $50 showroom fitting fee which is credited toward your gown if you decide to move forward with the MLM Bridal.
We also offer a cooling off period - if you do change your mind or can't make the appointment. Please allow 48 hours notice and we will refund the fee or change the showroom date to suit.
Trying on Your Dress to Make Sure it's the 'One'
48 Hour Cooling Period
We know shopping for your gown can be very exciting and sometimes we make a quick decision but soon realise that we might have more questions. For this reason we offer a 48 hour cooling period for your order. Once your order is placed on mlmlabel.com you have 48 hours in case you change your mind or have any adjustments you would like to include before your order is placed with our production team. Once your order is in production unfortunately there are strictly no refunds or returns on your order.
Please note standard T&Cs apply and we do not offer refunds on orders placed with third-party payment providers (including AfterPay, LayBuy, ZipPay and Klarna).
Made to Order
Your gown is specifically made to order for you, this means that our production team purchase fabric specifically for your gown and have this crafted for your day. This has been implemented to align with our sustainability ethos and ensures we do not hold excess stock or create excess waste. Unfortunately this does mean that we cannot offer refunds on your purchase ( see note above about cooling period).
The good news is, that as this is made to order for you, we can offer minor adjustments and alterations during the production process for an additional pattern making fee if required. Read more below.
Adjustments and Alterations
All of our gowns are carefully handmade according to standard AUD sizing, but we do encourage our brides to send through their measurements so we can keep these on your order notes and advise on sizing.
We prefer to make most gowns to the customers size, however this does incur a pattern creation fee since any changes to the gown will incur an entire new pattern plus 1 week on top of the make time. Please reach out to our team if this is something you are interested in discussing further.
In addition, all of our bodies are unique and alterations or tweaks are very common - from your first to the last fitting.
As much as we try our very best to perfect your gown, we always recommend to expect final amendments to be made with your local seamstress - this could include adjusting the hem length to your shoes, taking side seams in due to body size & shape changes.
After receiving your gown, all further alterations will be at your own responsibility.
MLM is not liable for any fit issues due to change in the the customers body shape between fitting and order placement to the magical day.
We recommend to order your gown a minimum of a 10 week prior to the wedding date to accomodate for production time as well as any further alterations to be made by your local bespoke tailor.
From placing your order, please allow 5-7 weeks for your gown to be made.
If you are ordering your gown closer to your wedding day, please contact us regarding your tighter timeline since we will always work with our team to push forward your production finish date however once your order has been delivered we cannot be responsible for any lead time if further alterations are needed prior to your wedding day.